Logistics giant Toll Global Forwarding has started its African expansion strategy by opening its own wholly owned operation in Zambia. “We understand how important it is to our customers for Toll to have complete control over our service delivery – particularly in Zambia where most of our competitors have to rely on local agents,” says Mark Mould, country manager – Zambia. “This way we can manage our supply chain ourselves and deliver on our promises.” “Many Zambian importers and exporters have become frustrated by poor service delivery in this market,” said Mould, who believes that Toll is plugging that gap. The company sees Zambia as a strong growth market with huge potential. He believes the company’s worldwide forwarding network supported by a local team of logistics experts is a winning formula. Having worked for Toll in South Africa, Mould took on the challenge of running the Zambian operation early this year and has been joined by his wife Maggie who also has many years in the logistics business. “Even though I’ve only been here for a short period, I’ve spent many years working in other parts of Africa, and the one thing that I’ve learnt about doing business in Zambia is that it’s about relationships and trust with your customer,” say Mould. The company has a large office and warehouse facility in Lusaka and operations at all the major border posts to control and manage import and export processes on behalf of its customers. “Part of our success is having the right people not only in Lusaka but also at the border posts where most of the challenges occur,“ he said. INSERT & CAPTION One thing that I’ve learnt about doing business in Zambia is that it’s about relationships and trust with your customer. – Mark Mould
