Logistics giant Toll Global
Forwarding has started its
African expansion strategy by
opening its own wholly owned
operation in Zambia.
“We understand how
important it is to our customers
for Toll to have complete control
over our service delivery –
particularly in Zambia where
most of our competitors have
to rely on local agents,” says
Mark Mould, country manager
– Zambia. “This way we can
manage our supply chain
ourselves and deliver on our
promises.”
“Many Zambian importers
and exporters have become
frustrated by poor service
delivery in this market,” said
Mould, who believes that Toll is
plugging that gap.
The company sees Zambia as
a strong growth market with
huge potential. He believes the
company’s worldwide forwarding
network supported by a local
team of logistics experts is a
winning formula.
Having worked for Toll
in South Africa, Mould took
on the challenge of running
the Zambian operation early
this year and has been joined
by his wife Maggie who also
has many years in the logistics
business.
“Even though I’ve only been
here for a short period, I’ve
spent many years working in
other parts of Africa, and the
one thing that I’ve learnt about
doing business in Zambia is that
it’s about relationships and trust
with your customer,” say Mould.
The company has a large
office and warehouse facility
in Lusaka and operations at
all the major border posts to
control and manage import and
export processes on behalf of its
customers. “Part of our success
is having the right people not
only in Lusaka but also at the
border posts where most of the
challenges occur,“ he said.
INSERT & CAPTION
One thing that I’ve learnt
about doing business in
Zambia is that it’s about
relationships and trust
with your customer.
– Mark Mould
