Supply chain managers will in future put added pressure on employees, drivers and other individuals within the supply chain to increase perfect order delivery rates, according to research by transport management company Cerasis.
Although the industrial average sits at 84% today, that means 16% of all orders could result in customers choosing to shop with a competitor, as well as 16% of orders going through an extensive returns process, the research reveals.
“Instead of diverting more resources to returns management, supply chain managers should focus more on increasing the perfect order percentage.”
Supply chain executives will also increasingly focus on sustainable practices, reducing waste and improving efficiency.
This equates to better monitoring and adherence to guidelines governing drive time, fuel use, deadhead and more, according to the research.
