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A global leader in international freight forwarding and logistics is looking to appoint a senior Key Account Manager to take ownership of one of their largest and most complex accounts.
This is not a traditional Key Account Management role, we're looking for someone who is commercially minded, operationally strong, highly resilient and prepared to be hands-on every single day. This role will suit someone who has built a career in either senior sales or strategic key account management within the clearing and forwarding industry and understands what it takes to retain, grow and manage a high-expectation client.
Duties:
- Taking full ownership of a large strategic account, ensuring exceptional service delivery across all freight movements.
- Acting as the primary escalation point for operational, commercial and service-related matters.
- Building strong relationships with key decision-makers while confidently managing challenging conversations.
- Working closely with operations, customs, transport and management teams to drive service excellence.
- Identifying opportunities to improve processes, efficiencies and customer satisfaction.
- Monitoring KPIs, preparing business reviews and ensuring contractual obligations are consistently achieved.
- Driving account growth while protecting profitability.
- Being visible, proactive and responsive, with regular customer engagement and on-site visits where required.
Requirements:
- Minimum 8-10 years of experience within a commercial role within clearing and forwarding (non-negotiable).
- Experience handling household appliance or white goods customers within clearing and forwarding.
- Highly resilient with the confidence to manage demanding stakeholders and perform under pressure.
- Stable career history with a track record of delivering results for major accounts.
- Own vehicle and a valid driver's licence.