Web-based solution streamlines processes at KWE

Global logistics company Kintetsu World Express (KWE) has embarked on a serious drive to ensure efficient business process management, and the removal of unnecessary costs in the freight forwarding and clearing as well as the supply chain management and logistics solution portions of its business, according to KWE corporate administration GM, Warren Charles. “We have implemented a locally developed, webbased portal solution called myBusiness management software,” he told FTW. “This system is seen as the key to streamlining our business processes, and has allowed us to effectively gain access to, and unify, all the major systems utilised in KWE.” Along with the myBusiness developers, Capgemini Enterprise Solutions, the company has developed solutions to all the main areas of its business, Charles added. “This includes exception management with regard to customer shipments, or gaining access to the management information system (MIS) in the finance areas,” he said. “Being a Japanese company, we have very stringent reporting methods to our head office. And, by implementing myBusiness, we have managed to streamline this process from seven days to three days.” Charles added that there was another benefit in the software. “The Workflow engine comes standard with a number of already defined business processes – like International Standards Organisation (ISO) document change management; non-conformance process control; the help desk solution and leave approval process.” This capability, Charles stressed, has been the key for KWE to gain control of business processes that are very reliant on multiple business functions. “One of the areas we needed to focus on was document management,” he told FTW, “and the software once again proved invaluable in being able to scan directly from copiers or scanners using barcode recognition or cover sheets where no barcodes are available. “We were able to apply watermarks over documents that were previously scanned by our forwarding and clearing system. “The real power of the system is that we are now able to link these documents to any reports defined in the system, thereby integrating document management into the business.”