In the current economic
climate, clearing and
forwarding agents have to rise
to the challenge of retaining
clients and signing on new
business while simultaneously
increasing efficiency, reducing
expenses and
ensuring stable
profit margins.
This is
attainable with
the help of a
consultancy
that
understands
this – providing
the kind of
training and
support needed
to streamline
business and
operational
efficiencies, says director
of Merchant Lighthouse
Consultants (MLC), Isabel
Swanepoel.
“MLC offers in-depth
operational and financial
analysis, solutions consultation
and on-the-job practical
training with the aim of
increasing efficiency,” she
says, noting that training and
skills development are crucial
to proper service delivery
and addressing the skills
shortages in
the logistics
industry.
“We
advocate
theoretical
training
coupled with
practical,
procedural
training
as a very
important
tool in
eliminating
costly
delays,” Swanepoel adds,
commenting that it is
important to provide ongoing
training, ensuring all
stakeholders are up to date
with the constantly changing
environment of the industry.
We advocate
theoretical training
coupled with
practical, procedural
training.
– Isabel Swanepoel
