TPT focuses on improving operational efficiencies

Improved operational efficiencies do not necessarily imply higher costs, Transnet Port Terminals’ Velile Dube made clear last week. The general manager of TPT’s newly-created total quality and continuous improvement department says the department’s primary strategy is to continually direct people and processes towards meeting customer expectations by seeking “small improvements” in processes and services. Explaining the functionality of his department, Dube says it comprises a 10-member team with individuals drawn from various sectors of the business. “We come with different skill sets but complement each other in our execution of the business improvement initiatives. He makes the point Transnet has over the last few years spent a lot of money on projects of a capital nature. “It is however very clear to all of us that such projects can be very expensive if not complemented by dayto- day operational performance initiatives aimed at improving business performance in a well thought through and actionable manner.”