Technology raises efficiencies for Transworld

Months of training and testing laid the foundation for a “smooth” introduction of an electronic data interchange (EDI) system which has put Transworld Cargo online since January 2013. An immediate benefit to clients is improved service levels, according to Olaf Liebich, head of project development at Transworld Cargo. The system takes pressure off Transworld’s own operators while allowing clients to quickly obtain live updates on their cargo through the web, he says. Documentation, such as proof of delivery, is now sent electronically to clients as soon as it is entered into the system. With some of the pressure off operators to provide cargo information Transworld has been able to speed up its response to queries and requests for quotations, he says. CAPTION Olaf Liebiech in front of the newly completed Transworld Cargo warehouse and offices in its Windhoek Cargo City.