Spoornet admits to ‘unpunctual, inflexible and costly’ reputation

KEVIN MAYHEW SPOORNET IS fully aware of the severity of its service shortcomings to its clients and has put a long-term plan in place to re-engineer its operations based on a three traffic model, according to Spoornet chief executive, Dolly Mokgatle. In an address recently she stated that both Spoornet and its parent, Transnet, were mindful of an awesome responsibility to the South African economy and to African redemption as well. Mokgatle made no direct reference to any haemorrhaging of clients to the road alternative, but conceded that through years of neglect, primarily in investment, customers perceived Spoornet as unpunctual, inflexible and costly and that morale was rock bottom.