Against a background of the worst-ever levels of shipping schedule reliability, Hapag-Lloyd has put in place interventions that it believes will tackle the issue head on.
Container shipping is currently going through its worst operational crisis in many years. Due to high demand, massive Covid-19-related restrictions, and the Suez Canal incident in April, the industry has been forced to deal with major operational challenges such as congested ports, ship delays and infrastructural bottlenecks.
“Improving on-schedule vessel performance will be achieved not only by offering more visibility on our schedule performance via our customer dashboard, but by making significant changes to many operational processes – including improving cooperation with terminals, ports and all on-shore partners – to reduce delays,” says CEO Rolf Habben Jansen.
The target is to have ships arrive on or within one day of the ETA (estimated time of arrival).
“Delays will still occur, but with better operational processes and arrival forecasting, customers can get updates faster, more reliably and proactively to improve planning,” he adds.