New initative addresses rail predictability issue

There are high hopes that a new initiative to improve tracking and the accuracy of information between TFR and the AP Moller- Maersk lines will deliver a more predictable and seamless rail service. Launched in January this year, it is expected to improve the movement of containers on rail between Durban and Gauteng. According to Peter Andre, Safmarine’s Gauteng regional executive, Safmarine customers using the existing rail product continue to experience operational issues. “The focus of this new initiative – which represents a partnership between ourselves and TFR – has been on finding ways to continuously improve the service,” says Andre. “Safmarine has also signed an internal service level agreement with the AP Moller-Maersk Group’s intermodal department to ensure its customers’ railrelated queries are handled in the most effective manner,” he said. Safmarine customers can now access information about their rail shipments directly from the intermodal department. They no longer have to wait for Safmarine sales or customer service staff to source the information they need. CAPTION Peter Andre … ‘Improving access to information.’