It’s about going the extra mile – with a smile

HB Services Hazel Briggs (MD); Vicki Nell (operations manager) Background: I started the company in 1995 and asked Vicki, who had also been working in the freight industry, to join me some nine months later. We have been working together ever since. Working with family demands ... That work issues be left at the office after hours. This is sometimes very difficult as we will often phone each other with bright ideas out of working hours. Our biggest challenges … Instilling our personal work ethic into the rest of our staff. Good staff are the backbone of any business and it’s important to always share the praise that comes from ‘another satisfied customer’ with everyone. Our recipe for success: SERVICE! It is very plain and simple. It is about going the extra mile, with a smile. Our motto is: There is no “I” in team work. Issues on which we agree: Undoubtedly that road-freight is not for the faint hearted. Issues on which we disagree: We tend to discuss all our issues with the operations team at our morning meeting. This forum allows for everyone to comment and to get clarity on the things on which we disagree. It is very rare that we have unresolved situations. Our business icon: All the women in South Africa who despite the odds have achieved success. A successful woman means an educated family. Our future aspirations: To expand our customer base while still ensuring that we do not compromise our service levels.