IT solutions must improve process-flow

Clearing and forwarding
agents are increasingly
looking beyond the mere
submission of EDI messages
to the significant efficiencies
that appropriate software can
provide.
That’s the view of Core
Freight Systems’ Sydney
Ramoorthy who says the
CoreFreight system was
designed with this in mind.
“It has the express intent
of providing improved
internal processes, enhanced
management control,
comprehensive client reporting
and reliable user support
coupled with robust interface
capability in order to make
a positive contribution to
any supply chain in which
it is used,” Ramoorthy told
FTW. “We believe that good
electronic solutions leverage
information technology as part
of the overall business process
and this is not optimised if
its use is restricted to the
generation of a bill of entry.”
According to Ramoorthy,
a lot of new business comes
through users who have
previously worked on the
CoreFreight application
and who have subsequently
recommended the application
to a new employer. “This
seems to go beyond simply
wanting a system with which
they are familiar but a genuine
belief that the overall processflow
will be improved, with
the benefits accruing not only
to the staff member but to the
company as a whole.”
As a result, Core Freight
has developed a fairly diverse
customer base, he added. “And
this provides insight into the
different work procedures
in our industry and is useful
as input into the ongoing
development necessary to keep
the software relevant.”
The company’s commitment
to ongoing product
development has resulted
in additional functionality
available within CoreFreight
which provides inter alia for
integrated electronic document
storage and online process
tracking facilities, in addition
to the standard features.
“Players in the SA
forwarding and clearing
industry should make sure that
they are getting the most out
of their IT spend, ensuring the
best cost-to-function ratio from
their electronic solutions,”
he added.