IT investment delivers competitive advantage

THE PACE of change in an age of obsolescence means that IT solutions must meet the needs of businesses now and in the approaching future. Growing competitiveness in a price-sensitive open market means freight firms are constantly seeking cheaper and more efficient ways of conducting operations while maintaining customer satisfaction. “We have noticed an increasing appreciation by agents that the “investment” in IT solutions can deliver a competitive advantage for their operations in the local market,” says Jonathan Sims of Core Freight Systems. The primary concern for agents, according to Sims, lies in meeting the growing demands of their clients especially in terms of shipment monitoring processing on-line. Performance reviews can then be measured against predetermined SLA criteria or the transfer of data electronically between applications without manual recapture. Businesses are able to use information technology like Core Freight’s Operations Support System (OSS) to streamline their internal operational processing and improve the management control of both costs and productivity. The application is online based and is accessible even to the smaller enterprise looking for a centralised management system to monitor and enhance the productivity of the business.