Golf course design creates lucrative niche

MARK JACKSON-MOSS RECENT environmental issues raised in the media have nothing to do with a local forwarding and clearing agent’s focus on green. “The most profitable and growing business in the past few months has been golf course design, and all related products are imported,” says Roadworld director Neil Fusedale. The small company is in its third year and has adopted a very strong customer focus, says Fusedale. While this may be par for the course, he believes that it is his company’s size that allows for tailored solutions and service to its customers. “There is a tendency in this industry to grow at an unmanageable level and thus lose focus on service. We have one person dealing with a shipment from inception to invoice, which makes it all much more manageable for the customer as answers are available immediately.” The industry is stuck in the rough as a variety of problem areas hinder efficiency, and Fusedale believes a more efficient and clientfriendly relationship between customs and the agents would go a long way to addressing these issues. “As clearing agents we are dependent on the efficiency of third parties.”