Flexibility and cost win roadfreight customers

THE FLIGHTLESS New Zealand kiwi bird has its feet firmly on the ground, as does Cape-based Kiwi Freight Services. Janeen Stannius, married to a New Zealander, hence the company name, readily expounds on the many cogent reasons for road over rail. As 80% of Kiwi’s consignments are by road, she is in an ideal position to comment on the pros of road freight. For starters, flexibility in accessing various modes of transport and operators is a big factor in customer satisfaction. Next, cost-effectiveness of sourcing the right transporters in line with consignor/consignee load requirements. Reliability flows from regular service, short turnaround times and door-to-door service which Kiwi Freight Services offers within South Africa, Botswana, Lesotho, Swaziland, Namibia, Zimbabwe, Zambia and Mozambique. A further argument in favour of road transportation, says Stannius, is that constant tracking ensures safe and timely deliveries. As to the benefits of outsourcing road freight, she points to consolidation of company accounts, time saving by delegating transport, in so doing, enabling customers to focus on their core business. Swift after-sales service, ‘straight forward’ quotations with no hidden costs and speedy resolutions are some of the additional benefits offered by the company. The need for waybill numbers to track consignments is eliminated due to its customised software, she added.