Zambian expertise drives regional expansion

Having established a
strong client base
through its Zambian and
British offices, Cargo
Management and Logistics (CML)
is expanding into neighbouring
countries in the region.
Founded in 1994, CML says it
has developed “special expertise in
moving cargo internationally, but
especially to, from and around the
African continent.”
CML Zambia has a network
of 15 offices throughout Zambia,
including at all major border posts.
It is moving freight through
all the harbours serving
Zambia and through this, has
established good
relationships
with reliable
agents in Beira,
Dar es Salaam,
Durban and
Walvis Bay,
according to
customer service
manager, Rainer
Frick.
“We are
responding to requests from the
clients we serve in Zambia. Many
have operations elsewhere in the
region,” he says.
According to CML Zambia
operations
manager Richard
Powell, the
company has
established
support networks
into Tanzania,
Uganda, the
Democratic
Republic of
Congo, Rwanda,
Zimbabwe,
Mozambique, Malawi, Botswana,
Namibia and South Africa.
“We are applying what works
in Zambia into the rest of the
region,” he says.
The current downturn is also
being used to advantage by the
company, which is providing
training for staff – from a
mechanics course for the forklift
operator to the protocols of
handling hazardous goods by
office staff. Operational staff are
also taken on educational visits to
the ports “so that they can better
understand what the conditions
are on the ground and can meet
our agents face to face, ” says
Powell.
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We are applying what
works in Zambia into the
rest of the region.
– Richard Powell