X-ray system provider focuses on after-sales service

A year since the implementation of Security 108 – which requires the full screening of all airfreight export cargo not classed as “known cargo” – has seen many cargo companies opting for the X-ray solution, says Tony Hudson, managing director of local provider of X-ray systems, Hissco. And the most critical decision for companies considering X-ray systems is specification, says Hudson. “Companies need to profile the quantity and dimensions of the goods they are intending to scan – and we have been able to help them in this regard.” The size of the machine affects the price – in other words the larger the machine, the higher the cost. Hudson recommends that companies on a tight budget look at rental or financing options. “We have supplied a number of rentals to companies that are either waiting for their new machine to arrive or have simply opted for this solution.” Another key issue that companies need to build into their budgets is an uninterrupted power supply (UPS) that contains limited battery life, while service costs post warranty are a further consideration. “Hissco provides two maintenance plans for systems after the warranty period has expired – one inclusive of labour and travel, the other incorporating spare parts as well.” Spare parts for these systems are extremely expensive, says Hudson, many of them imported and subject to exchange rate fluctuations. “Hissco however offers comprehensive fixed randbased contracts that protect customers from any forex exposure. For Hudson, it’s all about service, “which is why all of our maintenance and technical support services are in-house. “Customers can buy machines from virtually anywhere but it is only in the period after a sale has been made that a supplier is truly put to the test.”