Training crucial for customs modernisation

The customs modernisation programme is set to take South Africa to the next level but training is crucial to ensure successful implementation. According to Ridwaan Mohamed, senior systems analyst for Advanced Customs Solutions (ACS), the company has been working closely with the South African Revenue Service (Sars) through the modernisation programme that is currently under way. “We have seen the successful implementation of phase 1. Multiple workshops in various locations around the country have been hosted by ACS for our clients, which will no doubt alleviate a lot of stress during the implementation programme of the new CPC codes.” Mohamed says customers were definitely comforted by the learning process and understanding of the new codes and were completely stress free once they saw how the codes are implemented into the programme. ACS, which first opened its doors in 2001 with a very basic programme, has continued to develop its service offerings and today boasts one of the most advanced freight systems in the industry. “It is about not standing alone in a time of crisis,” says Mohamed. “Having an outstanding support service available along with experienced IT and customs knowledge using remote and onsite support makes all the difference. In other words, there is no more worrying about downtimes that cost time and money.” According to Mohamed it is important that a system is always available. “It is about incorporating an unsurpassed reliability, flow and efficiency providing the user with a professional high-end, user-friendly working environment.”