Strong focus on compliance avoids customs-related hiccups

A strong focus on corporate governance and compliance with regulations is vital to keep freight moving says Maud Truter, managing director of VadoMark Logistics. Founded three years ago by Truter and partners Wellington Majora and Sekai Kanjera, VadoMark has offices in Sandton, Beitbridge and Harare as well as an international network of freight forwarding agents. It provides customs clearance, warehousing and distribution, as well as custom packing and freighting services. Having proven systems, skilled staff, facilities and competitive pricing is not enough, she believes. “You have to comply with all the statutes and laws, and ensure that your paperwork is correct in all respects. In addition, we believe you have to be very ethical,” she says. Customs clearing houses also have to stay abreast of everchanging customs regulations in order to ensure that the entries are done correctly. The advantage to clients is that there are no unnecessary hold-ups at the border posts or customs clearing at the airport. A freight forwarder that has the trust of the customs officials is treated differently from those suspected of helping their clients bend the rules, or who do not understand the complex regulations. When dealing with established and professional service providers, importers and exporters can also be confident that “there is no risk of the customs agent or forwarder running away with the money” deposited to meet costs such as import duties, VAT and haulage. This has happened to importers who have opted for the lowestcost “suitcase” agent, she warns. With VAT at 15%, the temptation to abscond with the money is high for those with no long-term commitment to the industry.