Software solution adds competitive edge for courier companies

When software specialist Parcel Perfect opened its doors in Cape Town 11 years ago, its objective was to provide a technology platform for small to medium-sized courier companies that would enable them to compete on an equal footing with bigger operators. And it’s an objective that has been achieved, says director Rod Bracher. The system is designed to cover the full spectrum – from upstream CRM right through to the operational process, including collections, tracking, delivery management, document imaging, debtor accounts and analysis of margins. It also offers features like an online booking system and a range of mobile solutions. “For guys on the road it starts with simple features like receiving collection or sending POD data via SMS through to mobile scanning devices which achieve complete end to end tracking. “Immediate tracking and POD feedback can be critical in the high-end courier express market where an hour can make a big difference.” Customers are traditionally courier-type operations, says Bracher, “but we’ve moved a lot into fulfilment and logistics and are seeing more and more requirements in warehousing and distribution.” The system is however completely modular and customers can tailor-make based on their needs. So sure is the company of the effectiveness of the system that installation comes with no contractual obligation – and so far it’s never failed to meet expectation. One of the system originators, John Henderson, was involved in the courier industry and knew the shortfalls of available solutions. “Most systems available today have spun out of a custom-developed solution for a particular company. We designed our system as a generic option without a specific customer in mind – to be as configurable as possible. We wanted to ensure that there was an operability between related companies in different parts of the world, making it totally seamless.” Henderson believes that Parcel Perfect solves the real problems – with a consultancy element providing the edge. And when it comes to costs, he believes the value of the software becomes apparent down the line. “It’s not a purchased option so it’s very low risk for the customer who doesn’t have to commit funds upfront. It’s a transactional-based system with the company charging a percentage of what they process.” Providing a mix of computer and courier industry expertise, Parcel Perfect is constantly refining the product which was first launched in 1998.