‘Relevant reporting at all times is crucial’

The creation of facilitated industry-specific platforms is of major importance to the freight industry, says Sue Wood, operations director for Cargocare Freight Services. “They serve to establish real requirements and democratic development, not favouring a specific department to the detriment of another,” says Wood. “Creative solutions around increased and improved channels of communication to fill gaps created by shortfalls of our Telkomcentric world is just one of the developments taking place.” But there seems to be a huge knowledge gap of the risks related to selecting the correct IT system for the required application, in Wood’s view. “Due to integration needs, it is recommended that all systems be integratable, quickly and easily updated and modified. One must be able to issue relevant and usable reporting at all times.” She says increasing the use and implementation of programmes with insufficient training across organisations is a challenge. “Developers are trying to work out what users want out of the programme, while users are trying to work out what to ask for. We also need to address our lack of bandwidth as we move forward.”