Online retail appears to be coming of age in South Africa, with couriers reporting growing demand for their services. According to industry sources, delivery in particular seems to be a space where South African retailers are slowly starting to find their way. Pick ‘n Pay recently launched a paid-for, one-hour delivery service – a service that required a complex logistical and bespoke IT system to get up and running. Smaller retailers like Yuppiechef.co.za, who do not have the resources to set up such a system, have been working out the ideal combinations with which to use local courier and postal systems. The message from couriers like SkyNet is that they are being approached for their service by online retail sites on average three times a week.
