MORE USER-FRIENDLY and an overall saving is how Valda Ras, quality manager at Birkart International, views the forthcoming ISO 9000:2000.
We welcome the new changes, she said. How we see it is that you must achieve the quality that the customer requires - and prove it.
It's also a happy change from the previously producer-biased ISO standards, Ras added, and will be more user-friendly for the service industry. Everyone on our shopfloors will be able to identify with it, she said.
She also likes the fact that correction procedures and preventative measures will be less time-consuming and easier under the new system.
Correction and prevention are actually encouraged, said Ras. Less documentation, much reduced administration - therefore easier to follow-up correction with a preventative procedure.
An internal audit currently takes about two weeks. Under the new ISO it will take two-to-three days.
The whole concept is to achieve the quality - and maintain it, Ras added.
And the plus for management? With a lower demand for admin time and stationery, there will be an overall saving under the new standard, said Ras.
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