Jan Nair moves into operations hot seat at CCC

ACHIEVING THE most effective and efficient delivery cycle for his clients is the objective of Cross Country Containers' new national operations manager Jan Nair.
This necessitates, in his opinion, a clear understanding of customer needs, an evaluation of the total operational interface between coastal ports and inland terminals, and the establishment of close working relations with all stakeholders.
But for the company which built its reputation on customer service, its first priority was evident to FTW during our interview. A call from a customer who needed to take urgent delivery of his container was followed by a few quick calls to Spoornet CX to ensure that the Easter weekend-delayed container was expeditiously discharged to meet the tight deadline.
We will continue to strive for service excellence and ensure that we are always on hand to field and satisfy our customers' needs, Nair told FTW.
His 21 years in the industry started with Safmarine in Durban at the start of containerisation. He has since held varied positions within the group and was regional operations manager at Saftainer in Johannesburg before taking up his CCC appointment this month.
The biggest challenge that confronts our industry is to arrive at a position where all facets of the service delivery cycle are predictable and reliable, says Nair.
It will take a lot of hard work and close collaboration between all associated players to achieve this. The issue is commitment.
And that's something which is not in short supply at CCC.