End-to-end solutions take centre stage

The ability to offer endto- end logistics solutions is fast becoming a prerequisite in South Africa as companies compete in the global market. According to Detlev Duve, managing director at Dachser South Africa, with only a handful of companies within South Africa able to offer a complete end-to-end supply chain solution, his company is making every effort to ensure it is one of these players. “The distribution portion of the business has been one of the focal points for the last three years,” he told FTW. “This has allowed us to grow our business extensively. “ He said upgrading the distribution and warehouse management systems had been key as information technology plays a critical role in efficient logistics operations. “By upgrading the system we were able to improve and advance the service offering allowing for detailed analysis, monitoring, reporting and tracking, tailormade to customers’ specific needs.” He said the company had also invested in upgrading its warehouse, adding 3000 sqm with 3900 pallet positions to its facility in Pomona in Gauteng. “Furthermore we have equipped all the drivers with hand-held devices which offer real-time proof of delivery (including signature) uploaded directly to our distribution system. It is a far more efficient system that maximises our customers’ efficiencies and minimises their long-term costs.” He said more and more small companies were just not able to keep up in this environment any more, especially in light of customers’ expectations. “Being able to provide solutions that fit the unique needs and requirements of a customer is the distinguishing factor and one cannot apply a one-size-fits-all approach. But the ability to do that does mean investing heavily in one’s infrastructure, including information technology.” INSERT & CAPTION Drivers are equipped with hand-held devices which offer real-time proof of delivery (including signature) uploaded directly to our distribution system. – Detlev Duve