DHL expands on-time delivery guarantees

DHL has expanded its import services worldwide. While already offering a next business day import service to more than 200 countries, the company is backing its pre-noon and prenine import deliveries by on-time delivery guarantees in 135 and 90 countries respectively. And this service includes South Africa. The newly enhanced import service forms part of DHL’s strategy to concentrate on the cross-border express business, a local spokesman told FTW. “DHL has considerably strengthened its international express delivery network in the past year,” said Roland Thomas, DHL Express’s global vice president products & services. “The optimisation of the company’s global network and the enhancement of its world wide import billing capabilities over the past months have paved the way for the expanded import service. “DHL’s import services are ideal for regular import needs and help customers manage their import costs, cash flows and supply chain. Customers also benefit from a one company, one invoice, one currency approach,” he said. With a money-back guarantee for pre-noon delivery to 135 markets and a guaranteed pre-nine delivery to another 90 markets, DHL believes it is well placed for importers of timesensitive goods.