Developing staff is part of Maersk mission

MAERSK IS committed to being more than an owner and operator of ships, says Maersk Namibia MD David Williams. “Our aim is to develop our staff into becoming professional customer service agents. One of the ways we are doing this is by visiting our customers and living our mission of ‘truly understanding our clients and their business’. “This allows them to see how we fit into the client’s business and helps them come up with innovative solutions,” he says. Maersk currently has 40 white collar and 10 blue collar staff in its Namibian operation. In addition to an ongoing customer service training schedule, one of the team is currently part of a two year sub-Saharan Africa leadership programme, while another is part of the Maersk International Shipping Education (MISE) programme, spending time in Copenhagen to gain first-hand experience of Maersk’s global operations.