IN A partnership with DNA Supply Chains Solution Design, the logistics company Tibbett & Britten Africa has established a 24-hour customer care centre.
Titled C3, this facility will allow supply chains to be modelled - and to make strategic decisions and predict future behaviour, according to a Tibbett & Britten spokesman.
“To put it simply,” he said, “C3 is the heart of the logistics business, and it starts and ends with the customer.”
The centre allows for planning of transport utilisation and fleet management and provides on-line, real time, track-and-trace of the movement of the goods.
“Technically speaking C3 can help customers by reducing operating and inventory costs.
“This by increasing supply chain velocity, providing a reliable and agile service, and the most rapid information flows,” he said.
“In the future, we will use C3 to plan supply and demand processes, global procurement, web trading, electronic proof of delivery (POD) and 3G technology.”
Pioneered in SA, a similar centre is currently being established in the UK, and is then likely to be rolled out globally.
C3 helps reduce inventory costs
22 Nov 2002 - by Staff reporter
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