The Cross-border Road Transport Agency (C-BRTA) is aiming to have a new management system launched by the end of September that will enable hauliers to apply for permits remotely.
A notice distributed by the Transit Assistance Bureau says the primary goal is to facilitate a better customer experience.
“With the soon-to-be launched system, called Cross-Easy, the C-BRTA can assure you that the days of having to be at the Agency’s offices physically to apply for cross-border permits are over.”
According to the notice Cross-Easy will manifest in the following benefits:
- Verification of customs and tax compliance
- Verification of vehicle roadworthiness and registration
- Payment of permit application fees by either debit or credit card
- Verification of business credentials and registration details
- Monitoring the status of permit applications
- Sending SMS updates on the status of permit applications
- Applying for or renewing permits from anywhere, any time
- Embedded electronic signatures with no actual signing of any application necessary
- Uploading of required documentation
- Easy digital platform accessibility across all devices
- Online customer assistance
- Virtual management of queues through a related online system
The C-BRTA said it was in the final stages of developing Cross-Easy.
It added that the actual launch date for Cross-Easy would be communicated at a later stage.
It asked the transport industry to accept the development as it believed it would improve efficiency across the cross-border road freight sector.