Adding value that goes beyond low-cost service delivery

As customers increasingly view transport companies as strategic innovation partners instead of simply service providers, Transport.com has changed its business model to meet the demand for greater reliability, agility and lower rates. “We have shown yearon- year performance improvement and we have identified opportunities to add value to our customers that goes beyond low-cost service delivery,” said managing director Sue Moodley. The company has incorporated robust integral management systems and embarked on an employee training programme to sustain long-term performance improvements, she said. The freight industry increasingly expects trucking companies to show that they are environmentally responsible and energy efficient, in Moodley’s view. “We have implemented several ‘go green’ initiatives, including utilising low sulphur diesel, recycling all our paper, and ensuring that our used oil and tyres are collected from reputable suppliers.” She added that the government and many of Transport.com’s clients had raised the bar on air emissions. “We as a trucking company felt we needed to find a more environmentally friendly way of operating as well,” said Moodley. The company runs its own brand of vehicles, and following increased demand, especially on long- distance trips, the company has recently added two single diff trucks to its fleet. “We will take ownership of three additional double diff trucks in June when our new contracts in the northern KwaZulu Natal region take effect,” she said. CAPTION Sue Moodley … ‘strategic innovation partner.’