Branch Manager

Our client is seeking an experienced Branch Manager to lead and manage its Durban operations within the freight forwarding and clearing industry.

The successful candidate will be responsible for driving operational excellence, branch profitability, customer satisfaction and business growth while leading a high-performing team within seafreight. 

Duties:

• Oversee daily branch operations to ensure efficient, cost-effective service delivery and high levels of customer satisfaction.
• Develop and implement branch strategies, objectives and operational plans aligned with the broader business strategy.
• Monitor market trends, competitor activity and industry developments to identify opportunities for growth and continuous improvement.
• Lead, develop, coach and retain a high-performing team while managing employee engagement, performance, productivity and accountability.
• Manage branch resources, staffing structures and operational expenses to maximise efficiency and minimise wastage.
• Drive branch profitability through effective budget management, cost control, yield management and the achievement of gross profit targets.
• Prepare and manage annual budgets and forecasts, monitor monthly financial performance and implement strategies to address budget variances.
• Build and maintain strong relationships with existing clients and key suppliers while driving customer retention, business growth and the conversion of uncontrolled business.
• Support business development initiatives by promoting the company's services and network to existing and prospective clients.
• Oversee the implementation of new accounts, service delivery standards, standard operating procedures and quality control processes.
• Manage escalated client queries and service issues to maintain service levels and strengthen customer relationships.
• Provide technical guidance on freight forwarding, customs-related legislation and industry developments, advising clients on the implications for their businesses.
• Manage rate increases and monitor gross profit per client to ensure sustainable commercial performance.
• Monitor branch performance through key performance indicators, balanced scorecards and regular productivity reporting.
• Prepare monthly management reports covering branch profitability, budget performance, income statements, yield, productivity and business at risk.
• Ensure compliance with company policies, procedures, quality management systems and applicable ISO standards.
• Manage service provider performance, identify operational irregularities and implement corrective actions and continuous improvement initiatives.

Requirements:

• Minimum 10 years' experience within the freight forwarding industry, including at least 3 years in a middle management capacity.
• Matric.
• FIATA Diploma or a three-year freight forwarding-related qualification at NQF Level 7 or equivalent (Highly advantageous).