New
Agency:
Switch Recruit
Posted On:
Reference Number:
0063073
City:
Cape Town
Province:
Western Cape
Country:
South Africa
Contract Type:
Permanent
Availability:
Immediately
Required Qualifications:
- Grade 12
- Minimum 2 years’ experience within a courier, logistics, supply chain or high-volume e-commerce environment, with hands-on exposure to reverse logistics
- Proficiency in delivery management platforms and CRM systems
- Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUPs
- Strong problem-solving and decision-making skills, with the ability to respond quickly while considering operational costs
- Comfortable managing multiple issues simultaneously in a high-pressure Control Centre environment
- Able to work shifts according to operational requirements, including evenings, weekends and public holidays where required
Description:
Join a fast-paced courier environment as a Reverse Logistics Clerk, where you’ll play a key role in keeping deliveries moving and ensuring nothing gets lost in the process.
Additional Information:
- Monitor logistics systems to identify delayed or stalled orders and investigate the cause of delays.
- Resolve undelivered orders by liaising with drivers, customers and internal teams to address delivery barriers and arrange redelivery where required.
- Coordinate the return of undelivered goods to the relevant distribution hub or merchant, ensuring accurate physical and system tracking.
- Provide operational support to drivers by resolving delivery-related challenges and escalating issues where necessary.
- Communicate with relevant stakeholders regarding failed deliveries, delays and recurring operational issues.
- Maintain accurate records of undelivered orders, reasons for failed deliveries and resolution outcomes.
- Analyse delivery data to identify recurring issues, trends and opportunities to improve delivery performance.
- Track and report on key delivery metrics, including return rates, resolution times and successful recovery rates.
Contact Details
Contact:
Tayla Leigh Campbell
Phone:
E-mail Address: