In the current economic climate, clearing and forwarding agents have to rise to the challenge of retaining clients and signing on new business while simultaneously increasing efficiency, reducing expenses and ensuring stable profit margins. This is attainable with the help of a consultancy that understands this – providing the kind of training and support needed to streamline business and operational efficiencies, says director of Merchant Lighthouse Consultants (MLC), Isabel Swanepoel. “MLC offers in-depth operational and financial analysis, solutions consultation and on-the-job practical training with the aim of increasing efficiency,” she says, noting that training and skills development are crucial to proper service delivery and addressing the skills shortages in the logistics industry. “We advocate theoretical training coupled with practical, procedural training as a very important tool in eliminating costly delays,” Swanepoel adds, commenting that it is important to provide ongoing training, ensuring all stakeholders are up to date with the constantly changing environment of the industry.
We advocate theoretical training coupled with practical, procedural training. – Isabel Swanepoel
