Staff skills and loyalty are a key element of the mix

JOY ORLEK
CARGO RISK management demands a lot more than anti-hijack interventions and security measures. Although these are essential ingredients, a holistic approach begins with skilled and trustworthy staff. “For the road haulier the main risk factors are accidents, theft in transit and inadequate insurance cover,” says Shipping & General Transport Services general manager Ronnie Naidoo. “Financial losses from accidents often run into millions of rands and hauliers are dependent on adequate cover to manage this risk,” says Naidoo. But employing the right staff is equally critical. “We believe it’s essential that drivers undergo a competency test and only those with experience and the proper skills are considered. Ongoing training includes defensive driving skills while regular medical checks and restricted driving hours, in accordance with legal requirements, are essential.” Theft in transit is fast becoming a major concern for transporters, says Naidoo, with regular reports of hijackings and theft from containers at truck stops. Some success has been achieved through the use of tamper-proof locking devices, but loyal staff are also a crucial element of the mix. “To encourage integrity among staff, companies must ensure that drivers are paid a market-related salary. “In addition, wherever possible, high risk commodities are accompanied by police escort. Most insurers also insist on mandatory tracking devices before cover is provided.” Naidoo believes senior management has a key role to play. “By educating staff and clients risk can be minimised for everyone’s benefit.”