Ongoing delays and backlogs at sea and airports are driving shippers to turn to express and courier services, opting to send smaller shipments faster.
According to Ashen Ramkissoon, sales manager at SA CARGO, there has been a clear shift towards shipments under 30kg, as many customers opt for courier services to ensure speed and reliability.
“Customers are prioritising speed and certainty in their supply chains, and smaller, more frequent shipments via courier services offer a practical solution for delays of larger consignments of cargo,” he said.
According to Ramkissoon, the growth of e-commerce has significantly boosted the sector and the logistics industry at large.
“We are seeing a clear shift in customer behaviour. Frequent buyers are now leveraging their purchasing capacity to secure EXW (Ex Works) deals, giving them more control over their supply chain,” he said.
The volumes reflect this shift.
“It has been a gradual but steady increase within the courier and express segment. This growth is largely influenced by clients opting for end-to-end solutions for their smaller cargoes, seeking the convenience, speed and reliability that these integrated services provide.”
- Read the full article in the latest Freight Feature on “Courier, Express and Parcel” cargo.
