‘Proactive approach is key’

“IN WHAT can be described as a traditionally tight-knit market, it is not so much what we do but how we do it,” says World Net Logistics East London general manager, Brian Dyck. “Flexibility, knowledge, and a proactive approach are the key fundamentals on which we pride ourselves, and which allow us to offer our customers a valueadded service.” The company recently moved into new premises with a warehouse facility in Gately, strategically positioning the group for further growth, said Dyck. Echoing the sentiments of his East London colleague is Port Elizabeth branch manager Steven Aitken. “Growth in the region has been positive over the past few years, with many logistics service providers opening their doors here. We are all faced with issues like slow customs response times, loadshedding, increased fuel prices and limited carrier availability, but dwelling on the negativity won’t keep you ahead of the game. By focusing our energies on individual customer needs, paying attention to detail, and aligning ourselves with key providers, the difficulties we encounter can be easily neutralised. “As we move towards a paperless trade environment, it is also vital that we continually keep up with the shift in technology, something World Net holds high on its priority list.” In conjunction with airline operators, World Net is able to facilitate the charter of aircraft to uplift and deliver time-sensitive cargo of all sizes to prevent line stoppages in the manufacturing industry. World Net Logistics introduced its World Net Express service at the end of last year. This specialist division offers express parcel and ancillary services both nationally and internationally. “We are now able to offer a true one stop shop to our customers,” says Dyck, “while adding more links in the chain not only between our Port Elizabeth and East London operations, but right along the SA coastline between all branches and back to our Johannesburg operation.” The company started operaing in East London in 2003, and in Port Elizabeth in late 2005.