A LAW can be a good law, but - if not policed - it's no law at all.
This is Roland Naidoo, m.d. of Rail Road Africa, painting his impression of ISO.
Great in theory, he said, but often not so in practice.
My thinking and my experience is that ISO-rated companies don't necessarily perform as you'd expect.
A simple example is late payment. When payment is delayed we're often told it was a procedural fault. Accounts departments blaming operations - and vice versa.
All this, Naidoo added, in an ISO-certified operation - where ISO is supposed to remedy this problem.
There's no doubt about the value of the concept of ISO, he told FTW. But it's how it's put into practice that really counts, he said.
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