New system provides speedy modal comparisons

“Our industry remains a system and process driven environment and continued development and improvement are therefore key,” said Gideon Botha, national operations manager at Kapele Freight. “The success of our growth has been our dedication to a ‘customer focused’ approach, with highly competent and dedicated staff in all our business divisions. Our Level 1 BEE status combined with our extensive national and global infrastructure also contributes positively to our business success,” Botha noted. To this is coupled innovative products. “We have recently developed a new ‘Rate Management System,’ which allows customers to complete a detailed door to door quote for all modes of transport within seconds. Ultimately, our customers see the benefits of improved turnaround times on estimates and transport mode comparisons,” Botha said. Developing expertise in one particular industry can make a firm a formidable service provider to customers even during a recession. “We are strong in five verticals, with a solid customer base in these industries. Moving specialised commodities requires quite a lot of expertise because of the complexity, time sensitivity and tight deadlines due to the critical nature of these commodities,” said Botha.