New competitive benchmark emerges

Guaranteeing service delivery will possibly be one of the biggest challenges of 2012, according to Mark Scott, director of NGL Logistic Solutions. Based in Denver, Johannesburg, the company has seen some significant growth in recent years – something Scott and his fellow director, Quinton de Villiers, attribute to their approach to business. He says with the current unpredictability in the markets and volumes being down, it has become much more competitive. “Delivering on promises is incredibly important in the current business environment. “It has become increasingly difficult to guarantee a service, but that is what makes the difference as rate is not always the deciding factor when it comes to logistics,” said Scott.