Management changes home in on service delivery

LEONARD NEILL MANAGEMENT CHANGES at King & Sons earlier this year saw a split in the liner and non liner activities in order to enhance service value. This change was of particular significance to Durban and Richards Bay branches, especially at the ship and cargo operation interface. The expertise at both ports homed in on service delivery and customer satisfaction in order to cement the standards driven by the company’s ISO 9001:2000 accreditation. During the first quarter, Dan Dalton - non liner director - relocated from Richards Bay to be part of the head office strategic team in Durban while Mahomed Kajee took over as general manager – liner, also based in Durban. He is primarily responsible for commercial interests involving King & Sons’ key principals while maintaining a close watch over the day to day running of the Durban branch. Dalton has served as Asabosa chairman in Richards Bay on several occasions over the last two decades while Kajee is currently national president of the association. King & Sons was one of the first companies to set up an office in Richards Bay. While its primary focus is on dry bulk cargoes, it is one of the few agencies that regularly attends to liner vessel calls - by the likes of MACS and GAL - at the port, says Kajee. “This office also provides clearing and forwarding services to meet the demands of mainly bulk cargo interests who require this as part of their logistical chain.” A sophisticated IT network system has been positively tested with regard to its EDI capabilities with international systems, including the SARS Customs Manifest Acquittal System, he added.