In-house training keeps customers informed

Consultancy service offers cost-saving tips JAMES HALL IN-HOUSE customer training is part of the deal at Boksburgbased Customs Services. Managing director Chris Scott believes it’s important that his customers are knowledgeable about the intricacies of shipping so he actually trains the staff of importers, exporters and manufacturers. “They have to know about procedures, trading terms, their liabilities, and how customs operates,” said Scott. And an operation like Customs Services has a lot of tips to impart. “2007 is proving to be a good year for us,” said Scott, whose 22 year-old company has developed a comprehensive service suite. Regional road freight destinations for both full and part loads include Zimbabwe, Malawi, Zambia, Botswana and Mozambique. Seafreight shipments include full container loads, groupage, breakbulk cargo and abnormal project cargo. “We have the capacity to become involved in shipments from the time the order is placed right up to delivery at the nominated destination. We provide constant tracking and feedback of shipment progress,” said Scott. In addition to its in-house customer training, the company also offers a consultancy service where freight costs, shipment and document flow, and history of transit times, customs tariffs, clearing costs and duties paid are assessed with an eye on making operations more economical.