Industry insiders have put to rest the ‘misconception’ that the courier industry has effectively killed the Post Office by taking over its small parcels business following the three-month PO strike last year., and hanging on to it.
But it’s no myth that the PO is busy killing itself, with a combination of on-going staff strikes, management malaise, poor productivity and ingrained inefficiency, said Garry Marshall, MD of Bidair Cargo and CEO of the SA Express Parcel Association (Saepa).
“They face a fast-growing market, and should be growing like mad. But they’re just too inefficient,” Marshall told FTW.
As for a switch from ordinary post to the courier/express service, he felt that this had been exaggerated. “There was a bit at the beginning (of the PO strike). But nothing noticeable.”
Click here to read the full FTW article.
FTW pick: PO decline – where have all the parcels gone?
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