‘Express is becoming the industry norm’

An increasingly demanding industry not only wants its goods delivered as soon as possible, but also at the best possible rates, says Daniel Singleton, general manager of M&B Transport Services. “The market is slowly but surely dictating that all cargo becomes express.” The company offers an overnight service into Botswana, Lesotho and Swaziland. “I think our specialised sector has the potential to grow dramatically, however the economic downturn has impacted our business. Not necessarily on the volume of the work, but definitely on the rates that the industry is offering in an effort to keep customers happy.” Singleton says to draw more customers and to grow the industry it is important to continuously train staff while also upgrading systems and software. “No-one can rest on their laurels – you have to be looking for new and better opportunities all the time.” He says there are still challenges that have to be overcome especially when moving cargo overnight across borders. “The border crossings remain problematic. We have implemented a range of systems to address the issues, but it remains our biggest challenge along with vast distances.” Singleton says while everyone is trying to cut costs, moving cargo quickly and effectively will make all the difference in a world where fast makes all the difference.