WHEN BAX Global decided to invest in a track and trace system which would give clients service without them having to surf the internet, IT manager Sean Geldenhuys was given the project.
It took five months to design, but I think we have come up with something special, he says of the Bax Automated Tracking System (BATS) which has been in operation since the beginning of October. Simply, what is amounts to is that the client now hands the cargo instructions to Bax Global and then sits back as a series of automatic e-mails are provided to him at each stage of the shipment's movement.
What we set out to do was to avoid clients having to dial into the internet to track their own information, says Geldenhuys. The plan was to eliminate the human intervention factor, and to provide the client with a service which meant there was no waiting for a call to tell him the whereabouts of his cargo. The BATS system is linked to the Argos system used by Bax Global branches worldwide. From it information is extracted as the cargo is collected from the point of origin, lodged at the airport, passed through customs, loaded on an aircraft, landed, moved in and out of customs and then delivered. At each stage an e-mail message is automatically sent through to the client.
It's working pretty efficiently, says Geldenhuys. Clients using it have reported satisfaction, with no problems to date. When you are using airfreight the demand is there for fast accurate, information and this is what we are providing.
It took five months to design, but I think we have come up with something special, he says of the Bax Automated Tracking System (BATS) which has been in operation since the beginning of October. Simply, what is amounts to is that the client now hands the cargo instructions to Bax Global and then sits back as a series of automatic e-mails are provided to him at each stage of the shipment's movement.
What we set out to do was to avoid clients having to dial into the internet to track their own information, says Geldenhuys. The plan was to eliminate the human intervention factor, and to provide the client with a service which meant there was no waiting for a call to tell him the whereabouts of his cargo. The BATS system is linked to the Argos system used by Bax Global branches worldwide. From it information is extracted as the cargo is collected from the point of origin, lodged at the airport, passed through customs, loaded on an aircraft, landed, moved in and out of customs and then delivered. At each stage an e-mail message is automatically sent through to the client.
It's working pretty efficiently, says Geldenhuys. Clients using it have reported satisfaction, with no problems to date. When you are using airfreight the demand is there for fast accurate, information and this is what we are providing.
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