Home
FacebookTwitterSearchMenu
  • Subscribe
  • Subscribe
  • News
  • Features
  • Knowledge Library
  • Columns
  • Customs
  • Jobs
  • Directory
  • FX Rates
  • Categories
    • Categories
    • Africa
    • Air Freight
    • BEE
    • Border Beat
    • COVID-19
    • Crime
    • Customs
    • Domestic
    • Duty Calls
    • Economy
    • Employment
    • Energy/Fuel
    • Events
    • Freight & Trading Weekly
    • Imports and Exports
    • Infrastructure
    • International
    • Logistics
    • Other
    • People
    • Road/Rail Freight
    • Sea Freight
    • Skills & Training
    • Social Development
    • Sustainability
    • Technology
    • Trade/Investment
    • Webinars
  • Contact us
    • Contact us
    • About Us
    • Advertise
    • Send us news
    • Editorial Guidelines

Customs

SARS’ External Guide to Book an Appointment at its Branches

Publish Date: 
23 Mar 2021

On 17 March the South African Revenue Service (SARS) informed stakeholders of the release of its “External Guide - Book an Appointment at a SARS Branch”.

The purpose of this document is to assist registered taxpayers, representatives and tax practitioners to book a virtual appointment with SARS. This Guide, in its design, development, implementation and review phases, is guided and underpinned by the SARS strategic objectives, the SARS Intent, and the SARS values, code of conduct and applicable legislation. Should any aspect of this guide be in conflict with the applicable legislation the legislation will take precedence.

According to the ‘Introduction’:

  • The SARS Branch eBooking system enables you to request a video or telephonic engagement with SARS if you require our assistance. This is part of our drive to improve our service to you.
    • If you choose a telephonic engagement, a SARS official will call you on the date and time that you choose on the booking form.
    • If you choose a video engagement, a SARS official will email a link to you to join a video meeting on the date and time that you choose on the booking form. Please Note: Microsoft Teams is the preferred video conferencing tool used by SARS.
  • The eBooking system excludes appointments to visit a branch office and engage with a SARS consultant in person. This is intended to support social distancing and to reduce the number of walk-ins at SARS branches
    • Branch visits will be allowed in exceptional circumstances.
    • Each request will be evaluated and the appointment for a branch visit will be booked internally at the discretion of a SARS official.

The Guide is accessible at:

https://www.sars.gov.za/AllDocs/OpsDocs/Guides/GEN-BO-09-G01%20-%20Book%20an%20Appointment%20at%20a%20SARS%20Branch%20-%20External%20Guide.pdf

Story by: Riaan de Lange

Share

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • E-mail
  • Print

SA Customs Buzz

Sars and forfeiture – what to look out for

Sponsored
Customs
13 Jun 2025

WCO Policy Commission and the PSCG Look Toward a Deeper Partnership

Customs
30 Jun 2025
0 Comments

WCO Council Endorses Project Proposal Aimed at Enhancing the HS Framework

Customs
30 Jun 2025
0 Comments

SARS Fake News Alert: Tax Refunds for Salaried Workers

Customs
30 Jun 2025
0 Comments

Customs Weekly List of Unentered Goods

Customs
30 Jun 2025
0 Comments

Registration, Licensing and Accreditation (RLA)

Customs
30 Jun 2025
0 Comments

Transformer Cores Tariff Increase

Customs
30 Jun 2025
0 Comments

Flat-Rolled Products of Iron or Non-alloy Steel Safeguards

Customs
30 Jun 2025
0 Comments

Simplified Claiming Process of Diesel Refunds for Foodstuff Manufacturers Scheme

Customs
30 Jun 2025
0 Comments

Modernisation of Air Passenger Tax

Customs
30 Jun 2025
0 Comments

Customs Weekly List of Unentered Goods

Customs
23 Jun 2025
0 Comments

Tariff Amendment: Retrospective Amendment

Customs
23 Jun 2025
0 Comments
  • More

Tariff Book (S1 P1)

Browse by Tariff Headings
  • © Now Media
  • Privacy Policy
  • Freight News RSS
  • About Us
  • Advertise
  • Send us news
  • Contact us