The Road Freight SME Summit recently hosted a masterclass that provided delegates with invaluable insights into the role of systematic processes to enhance the vertical growth of small and medium-sized businesses.
The webinar event, facilitated by Florence Musundwa, founder of the Road Freight SME Summit, featured industry stalwarts Oliver Naidoo, managing director of JC Auditors, and Phuti Semenya, founder of Maysene Logistics.
The webinar provided a comprehensive understanding of both the theoretical and practical aspects of systematic process implementation.
Naidoo focused on the importance of implementing systematic processes as the foundation for SME growth in the road freight sector. He said having structured and robust processes is crucial for ensuring consistency, quality, and scalability of operations.
"Systematic processes are not just about efficiency. They are the backbone of sustainable development for any SME. By standardising operations, companies can better manage resources, mitigate risk, and enhance customer satisfaction," Naidoo said.
Semenya highlighted practical examples from Maysene Logistics’ experiences, illustrating how adopting systematic processes can lead to significant cost-savings and improved profitability.
"At Maysene Logistics, we have seen first-hand how structured processes can streamline operations and reduce waste. This approach has not only saved us money, but has also allowed us to allocate resources more effectively and focus on strategic growth initiatives," Semenya said.
He highlighted case studies where systematic process implementation had resulted in measurable improvements in operational efficiency and financial performance. Practices like safe loading, vehicle maintenance, tyre management and driver behaviour not only minimised risk, but also delivered on business profitability.
“It is widely recognised that SME businesses form the backbone of the world’s leading economies. Initiatives such as this collaboration between industry experts, is a vital component in the quest to develop and stimulate SMEs, playing a critical role in supporting small business growth in South Africa,” Naidoo said.
“Such synergy not only empowers SMEs to thrive but also significantly enhances our nation's competitiveness on the global stage,” he said.
