Ocean Network Express (ONE) has put in the hard yards to keep its customers informed of the progress of container discharge from the ONE Apus which lost 1 816 containers overboard on November 20 last year.
It has now set up a website portal to better provide the latest updates on the vessel and container information to its customers.
This can be accessed at https://one-apus.loc-group.com/
The latest advisory states that inspection work and transloading of the discharged damaged containers is continuing to proceed steadily, with 277 boxes safely discharged at Kobe, by January 13.
The website will be updated regularly with details of additional containers discharged from the vessel to ensure that the information on the site is as accurate as possible.
“Customers are recommended to visit this site on a daily basis to check for updated information. They will need to know their container number, port of loading and port of discharge in order to find out the current status of their container.”
For ONE containers where customers have requested joint inspections, the line says it will make every effort to accommodate such requests.
“ONE aims to ensure a minimum five-day period between the time that your container was discharged and the date of any inspection. We would therefore recommend that customers make a request for a joint inspection as soon as the system allows them to do so.
"There may be some occasions when container inspections (and transloading) will have to take place within five days of discharge due to the demands of the Kobe Terminal and/or for safety reasons. Although ONE will try and communicate this to the relevant customers in advance wherever possible, it reserves all of its rights to conduct unilateral inspections and transloading in any circumstances and for any reasons, including to minimise delays to container throughput at the terminal. The previous ONE Apus Information Centre web portal will not operate after January 20.”
The was on route from Yantian, China to Long Beach, USA when it encountered gale-force winds and large swells around 1 600 nautical miles northwest of Hawaii. The severe weather conditions caused the vessel to roll heavily, resulting in the loss the 1 816 containers overboard.