In an ongoing effort to better understand and address customer concerns, 2023 has seen a renewed focus in the roll-on roll-off division at SA Cargo Services.
The division has taken significant strides to tackle key pain points identified thorough analysis and feedback from clients.
According to Mndeni Ngcobo, sales and marketing manager, among the critical factors under scrutiny are vessel turnaround times, safety protocols, cost-saving measures, operational efficiencies, and the promotion of a zero-accident tolerance mindset.
"Recognising these as essential operational benchmarks, we have placed them at the forefront of strategic priorities.
"We have also embarked on an ambitious journey of developing and experimenting with end-to-end digital solutions.
"The overarching goal is to enhance transparency and cultivate a proactive problem-solving culture anchored in genuine innovation," he said.
"By leveraging cutting-edge technology, we can streamline processes, eliminate bottlenecks and address longstanding challenges."
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