A Freight Forwarding Company is seeking a Transport Coordinator to join their team
Planning delivery of containers to clients/ Warehouse and Cold stores & nominating the correct transporters
Monitoring of vessels
Reconciling transport & other third party invoices for correct payments to be made.
Updating clients daily on the delivery of containers
Liaising and sending updates/ status to cold stores
Ensuring containers do not incur demurrage and detention
Liaising with Transnet & shipping lines to ensure Navis is updated.
Handle queries from clients & third party
Negotiating transport rates with transporters
Ensure containers are turned into the correct depots
Any other duties that maybe required by the company
Building and Maintaining profitable relationships for the company and to liaise with them to ensure effective communication at all times and providing excellent service to clients
Resolving customer complaints quickly and efficiently
Understanding key customers individual needs and addressing these